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Resume for Thomas C. Obrock

Microsoft Certified Professional

Experience

Rosetta, Cleveland, OH
Business Analyst, Manager, March 2007 – Present

  • Gather and document business requirements for clients and project teams.
  • Create and maintain accurate project plans with task, estimated hours, remaining work and due dates and projected project end date.
  • Delivery weekly status reports to account leadership and clients.
  • Assign tasks and maintain team resources forecasted schedule.
  • Author statements of work and change requests for current clients.
  • Conduct internal team and companywide training sessions.
  • Aided in the design and layout of the functional deliverables used by the Microsoft Practice.
  • Responsible for the Business Analyst Communities of Practice monthly meetings including setting the agendas, engaging others to present material to the group, reviewing and fine tuning presentation material.
Click for a list of projects.

Major Mobile Device Manufacturer

  • Perform as the lead Business Analyst for a $5 million Customer Loyalty and Rewards project which includes a Facebook and Android application.
  • Gathered and documented business requirements for project teams.
  • Responsible for interviewing key stakeholders and documenting system needs and features.
  • Delivered all project functional documentation including Business Requirements Document, Use Cases, Functional Design Documentation and Non-Functional Design Documentation.
  • Managed a team of 3 Business Analysts to ensure quality project documentation was produced.

Citizens/Charter One Bank

  • Performed as the lead Business Analyst for the Web Account Opening project which allows customers to open bank products in real time from a web application.
  • Performed as the primary Business Analyst for the Plans project which offers customers add-on banking products.
  • Performed as a Business Analyst for the Online Search project which replaced the bank’s online search capability with a more robust third-party tool.
  • Performed as a Business Analyst several updates to an internal software application used by all branches to recommend banking products to customers.
  • Gathered and documented business requirements for project teams.
  • Responsible for interviewing key stakeholders and documenting system needs and features.
  • Delivered all project functional documentation including Business Requirements Document, Use Cases, Functional Design Documentation and Non-Functional Design Documentation.
  • Managed other Business Analysts to ensure quality project documentation was produced.
  • Created a reusable automated testing process for the system used by all branches which aligned customer attributes with bank products and delivered the project at an 80% margin.

Safeguard Properties

  • Performed as Project Manager and Business Analyst for internal software application.
  • Responsible for managing $1.5 million in revenue.
  • Authored change requests and statements of work resulting in revenue of $80,000.
  • Managed a team of 7 developers.
  • Created wireframes and business process flows for the application.
  • Gathered and documented requirements for 4 major sections of the application.
  • Established a peer review process to ensure that only high quality documentation is sent to the client for review and sign-off.

National City Bank (Now PNC Bank)

  • Business Analyst for retail online banking alerts and for mobile banking.
  • Responsible for authoring all project functional documentation.
  • Led the research and documentation for the mobile banking initiative.
  • Managed a team of 4 testers to ensure all project requirements were developed.
  • Assisted other Business Analysts by reviewing documentation for accuracy and correctness.

DigiKnow, Inc., Cleveland, Ohio
Windows Developer/Technical Lead, February 2002 – March 2007

  • Developed web applications for governmental & commercial clients.
  • Developed web applications using Classic ASP and SQL Server.
  • Designed MS-SQL Server databases and table structures.
  • Researched new technologies (.NET, XML, WML, AJAX).
  • Developed implementation of new technologies.
  • Technical Lead on 15+ clients, $2,000,000+ total project value.
  • Created and maintained technical specifications for projects.
  • Assigned programming tasks to programming teams.
  • Maintained programming team project tasks and timelines.
  • Created and led client training sessions.
Click for a list of projects.

Shaker Heights Online

  • Technical Lead during full life cycle.
  • Lead Programmer for entire site.
  • Setup site and indexing service on client’s server

Columbus Regional Airport Authority

  • Technical Lead during full life cycle.
  • Lead Programmer for entire site.
  • Setup and maintenance of MS-SQL Server 2000 database
  • Setup indexing service for site

Henkel Duck Tape Club

  • Technical Lead for entire site.
  • Lead Programmer for entire site.
  • Setup and maintenance of MS-SQL Server 2000 database.

New Media Communications, Inc., Cleveland, Ohio
Advanced Internet Developer, June 1998 – October 2001

  • Developed web applications for political & commercial clients.
  • Developed web applications using Classic ASP and MS-SQL Server.
  • Designed MS-SQL Server databases and table structures.
  • Researched new technologies (SMS, XML, Online transactions).
  • Developed implementation of new technologies.
  • Acted as lead programmer on 10+ projects, $1,000,000+ total project value.
  • Acted as primary client contact on above projects.
  • Student Internship status -- June 1998 - December 1998.

Ohio University College of Business, Athens, Ohio
Electronic Student Portfolio Lab Administrator, September 1998 – June 1999

  • Assisted 400+ students per quarter in creating HTML portfolios.
  • Monitored implementation of program educational requirements.
  • Instructed classes of 100+ students.

The City of Bay Village, Bay Village, Ohio
Assistant to the City Planner, 2 summer internships, June 1996 – August 1997

  • Assisted in drafting city sewer systems and parks.
  • Measured and provided elevations for city and independent contractors.
  • Assisted in solving drainage problems of city residents.
  • Mediated disputes between utility companies and city residents.

Skill Summary

Microsoft Project (MCP)
Microsoft Visio
Microsoft Office
Visual Studio
Microsoft SQL Server
ASP.NET (C#)
HTML, JavaScript, DHTML
XML using XSL
Classic ASP using VBS

Education

Ohio University, Athens, Ohio, June 1999
Bachelor of Business Administration